Corporate
social responsibility
The researcher defines
CSR in line with the content of this study as follows: CSR is to achieve the
desired economic goals effectively and efficiently to enhance the corporation’s
economy and achieve the well-being of the community in which it operates
through a package of tasks, duties, activities and initiatives that must be
performed by the departments included in the corporation’s FOS, in harmony with
the applicable laws, codes of ethics and professional code of conduct. The desired
economic goal that must be achieved effectively and efficiently is a clear
reference to profit maximization. Profit maximization and corporate economic
responsibility are two sides of the same coin. Maximizing profit - as a desired
goal, is achieved only through the effective and efficient performance of the
departments included in the corporation's FOS. Effectiveness and efficiency are
requirements that must be adhered to by the corporation's departments. From
this point of view, it is necessary to define and describe the economic
responsibility of all the corporation's departments, based on the concepts of
effectiveness and efficiency in performing the functions. The FOS in any
corporation is the organization through which the corporation can achieve its
desired goals. The FOS of any corporation is a group of departments that each
have a special function, through which they contribute to achieving the goals
of the corporation as a whole. In practice and in the presence of FOSs in
corporations, it is not possible to judge the extent to which any corporation
is committed to its social responsibility towards stakeholders in a correct
manner unless the social performance of the departments that make up the FOS of
that corporation -subject of the evaluation, is evaluated.
Economic
responsibility
The researcher divides
the corporate economic responsibility according to their impact into:
Corporate
economic responsibility at the level of the corporation's economy
Economic Responsibilities: Be profitable, maximize revenues and minimize
expenses. Economic responsibilities relate to business?s provision of
merchandise and services in community. Earnings result from this activity and
are necessary for any other responsibilities to be carried out. It is assumed
that corporations will be as profitable as possible, maintain a powerful
competitive position and maintain a high level of operating efficiency. It is
well known that many developing countries suffer from a shortage of foreign
direct investment, as well as from high unemployment level and widespread
poverty. It is no surprise, therefore, that the economic contribution of
companies in developing countries is highly prized, by governments and
communities, alike [1,2].
Corporate
economic responsibility at the level of the country's economy as a whole
This concept should be
strengthened and adopted in developing and poor countries, which particularly
states the following: ? when seeking to maximize profits, corporations must not
harm the national economy of the state, even if the laws do not criminalize
this.? Corporations should contribute to strengthening the national economy of
the state, ?strengthening the state's national wealth." Corporations are
one of the main components of any country's economy, and they can influence it,
either positively or negatively. We may applaud the profitable corporation? the
company that made the highest profit, ? and at the same time we may regret the
negative effects that this corporation has left at the level of the country's
economy as a whole. For example, hiring foreign workers and ignoring national
workers. This behaviour or action contributes to increasing unemployment rates
in society and also contributes to the exit of hard currency outside the
borders of the state. Another example, reducing sales prices in order to sell a
larger quantity of products may contribute to pushing another competitor out of
the market. Corporate economic responsibility can be viewed from two angles:
maximizing the company's profit and strengthening the national economy of the
state [3-5]. The Economic Responsibilities of the Departments "Be
Effective and Efficient When Completing Work Tasks." The economic
responsibility of the corporation as a whole is profit maximization, which is
measured by the profit figure. As for the departments included in the
corporation’s FOS, it means contributing to profit maximization. This
contribution can be measured and determined according to the concepts of
effectiveness and efficiency in performing the functions assigned those
departments.
Accountability
as one of the principles of CSR
According to ethics
activist Geoff Hunt, accountability is the readiness or preparedness to give an
explanation or justification to relevant others (stakeholders) for one’s
judgments, intentions, acts and omissions when appropriately called upon to do
so. It is [also] a readiness to have one’s actions judged by others and, where
appropriate, accept responsibility for errors, misjudgements and negligence and
recognition for competence, conscientiousness, excellence and wisdom. It is a
preparedness to change in the light of improved understanding gained from
others. In fact, ?accountability as a concept is closely related to
responsibility. There can be no accountability- in its true sense, regarding
any issue unless there is a specific and clear responsibility? [6]. In the
business world, stakeholders are not entitled to accountability for performance
until after the assignment of responsibilities, granting powers and allocating
economic resources. The main goal of accountability is not to praise or punish,
but to correct deviations. Accountability is a control process that aims to
obtain explanations and justifications about the actions carried out, or
decisions taken or measures followed that the other party (stakeholders) deems
to contradict what is described and specified. Based on the evaluation of those
explanations and justifications, certain actions and reactions will be taken
against non-compliant officials or departments. Corporate accountability can be
defined as the ability of those affected by a corporation to hold corporations
to account for their operations [7]. Corporate accountability means that the
corporation is responsible for the results of its work and for any deviations
that may occur from its goals and values to stakeholders such as shareholders,
customers, employees, government agencies, etc. Accountability is very
important and necessary to ensure that corporations adhere to their social
responsibility towards all concerned parties and redirect that commitment in
the right direction in case of deviation.
Effectiveness
and efficiency
Effectiveness is the
power to produce the desired result. Efficiency is defined as the ability to do
something or produce something without wasting materials, time, or energy.
Effectiveness and efficiency are terms that have a great meaning in evaluating
and measuring the performance of organizations. The continued presence of
business organizations in the environment in which they operate depends on the
extent to which their goals are effectively and efficiently achieved.
Effectiveness and efficiency are not the same thing, each has a different
meaning .In the business world, in light of the existence of the FOS in business
organizations, and each department has special tasks and functions to achieve
the goals of the organization as a whole. Administrative effectiveness is the
ability of the department to carry out its functions to achieve the desired
results or planned goals for the organization as a whole. Effectiveness means
the extent to which the administration accomplishes its specific tasks
entrusted to it to contribute to achieving the objectives of the organization.
Effectiveness means the achievement of the desired goals, as well as the
accomplishment of the assigned tasks. It can be measured by comparing the
achieved result\performance with the desired result\ performance. For
departments included in the corporation's FOS, it can be measured by the
percentage of completion of the specified tasks. Effectiveness is related to
the ability to achieve the intended goals, not to how those goals are achieved
.While, efficiency refers to how goals are achieved or tasks are accomplished.
In a more precise sense, it refers to the material and immaterial costs
incurred in order to achieve the goals and accomplish the tasks. For
departments included in the corporation's FOS, efficiency means accomplishing
those specific tasks in the right way ? with the least amount of wasted time,
money, and effort or competency in performance [8].? According to, performance
measurement is the process of quantifying the efficiency and effectiveness of
past action. It is the gathering of information about the work effectiveness
and productivity of individuals, groups, and larger Organizational units [9].
It involves systematically collecting and strategically using information, on
an ongoing basis, in an intra- and inter-organizational fashion, and for a
variety of internal and external purposes [10].
The
importance of the FOS in evaluating the CSR
FOS refers to the
structure in which different departments are created on the basis of main
functions accomplished in the organization. Organizational structure
is a way
or method by which organizational activities
are divided, organized
and coordinated. Functional
organizations contain specialized units that report to a single authority,
usually called top management. Every corporation has goals that it strives to
achieve. These goals can only be achieved through a set of various functions,
which differ in nature from one job to another. This diversity of tasks and
functions requires the corporation to create what is known as the FOS, which
usually consists of several departments, each department has its own tasks and
duties that it must undertake in order to contribute to achieving the goals of
the corporation as a whole. In large institutions, in order for these
departments to be able to perform their tasks to the fullest, they must be
given the powers, authorities and economic resources necessary to accomplish
those tasks, with the need to evaluate the results of the work of those
departments to determine the extent of their impact on the performance of the
institution as a whole, and try to correct deviations if any. In the field of
CSR, the FOS is very important, through which the social performance of the
corporation can be accurately evaluated. Each department included in the FOS of
any corporation has a mission and a role in that corporation, which must be
carried out in accordance with the requirements of CSR. Through evaluating the
social performance of the departments (the extent to which the departments
adhere to their social responsibilities: economic, legal, ethical and philanthropic),
it is possible to know the areas of excellence and failure regarding the
commitment of the corporation's departments to their social responsibilities,
and thus correction of deviations. The final result (obligation or
non-compliance) - which is attributed to the corporation as a whole, is the
result of an assessment of the social responsibilities of its departments.
The
function of PWD
Purchasing and Warehouse
Department (PWD) has a key strategic role in many contemporary business
organizations [12,13]. As firms increasingly rely on suppliers’ inputs and
contributions, the strategic importance of the PWD function as the interface
managing these inputs has also increased. In the current global economy, PWD is
under increased pressure to find additional value generation beyond efficiency
seeking behaviour and to search for effectiveness; for example by bringing in
supplier product or process innovations, ensuring sustainability, and
participating in product innovation activities [14]. The function of the PWD in
any corporation is to provide the tangible and intangible needs and
requirements that the departments included in the FOS of that corporation need
in a timely manner and with the required and specified specifications and at
the lowest possible cost. This function will contribute to adding value to the
corporation if it is performed to the fullest [15].
Criteria
for evaluating the efficiency of the PWD
According to the
Procurement function can hardly be ignored in any manufacturing enterprise. Modern
manufacturing thinking highly associate prudent procurement practices to
profitability of the enterprise. This is because most financial commitments an
organization makes pass through a procurement process. Available literature
indicates that the efficiency and effectiveness of the procurement function is
the least measured in many enterprises despite its contribution to the
profitability of enterprises. Efficiency means providing needs in a way that
contributes to strengthening the economy of the corporation. The efficiency of
the PWD’s performance can be evaluated through three criteria. They are time,
quality and cost .
At the right timing: The PWD must provide all the material and
non-material needs required by the other departments included in the FOS of the
corporation in a timely manner. Providing the needs and requirements at the
wrong time - after the specified time or before the specified time, will result
in undesirable economic losses. Providing the needs and requirements needed by
the requesting departments after and before the specified time has negative
repercussions on the results of the economic activity of the corporation as a whole.
This failure may lead to a decrease in the volume of revenues or an increase in
the volume of costs such as the cost of storage.
With the required specifications: Specifications of needs and requirements
must be consistent with the specifications specified by the requesting
departments so that these departments can perform their functions effectively
and efficiently. In many cases, the violation of the required specifications
contributes to causing undesirable damages that affect the economic performance
of the corporation as a whole. Failure to comply with the required
specifications- or what is known as the required quality level, may result in
wasting materials used in the production of goods or service provision. The
procurement of bad needs and requirements by the PWD results in the production
of bad goods and services that do not satisfy the customers. This failure
affects the reputation of the corporation and thus the loss of customer loyalty
in the environment in which it operates.
At the lowest cost: Efficiency also means accomplishing tasks and achieving goals at the
lowest possible cost. The cost may be material such as money or immaterial such
as effort and time. The PWD must provide the needs of other departments
included in the FOS at the lowest possible cost. Purchasing decisions taken by
the PWD must be characterized by economic rationality. In other words, the
purchase must be in economic quantities. Those quantities at which inventory
costs are at their lowest level. PWD must take into account the following costs
when making purchasing decisions: Out of stock cost; the cost of inventory
obsolescence; the cost of lost opportunity; the storage cost; the costs of
orders; benefiting from discounts such as cash discounts and quantity discounts.
Based on the foregoing, the contribution of the departments included in the FOS
of the corporation to profit maximization can be determined as follows:
Departments contribute to maximizing the corporation's profit by committing to
performing their functions effectively and efficiently. The departments'
commitment to performing their functions effectively and efficiently- in line
with the requirements of CSR, leads to reducing costs and increasing profits,
thus enhancing the competitive advantage of the corporation.